The rules for using Garage Pro's website, workshop app, and mobile app.
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By creating an account or using Garage Pro in any form, you agree to these terms. If you're signing up on behalf of a workshop or company, you confirm you have the authority to bind that business to these terms.
These Terms & Conditions ("Terms") govern your access to and use of garagepro.me, the Garage Pro workshop web app, and the Garage Pro mobile app (together, the "Service"), operated by Garage Pro ("we", "us", "our"). By accessing or using the Service you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
2.The Service
Garage Pro is workshop management software for independent garages and workshop chains — covering appointments, job cards, digital vehicle inspection, estimates, parts & inventory, invoicing, staff roles, and related workflows, accessible via web browser and the Garage Pro mobile app. Features may vary by plan and may be added, changed, or removed over time.
3.Accounts & eligibility
You must provide accurate, current information when creating an account, and keep your login credentials confidential.
You're responsible for all activity that happens under your workshop's account, including actions taken by staff you've given access to (owner login, shared shop login, or individual staff PINs).
You must be legally able to enter into a binding contract to create an account.
Notify us immediately at [email protected] if you suspect unauthorized access to your account.
4.Subscriptions & billing
Some features require an active paid subscription. Where applicable: prices are shown in the app/site at time of purchase; subscriptions renew automatically unless cancelled before the renewal date; and access to subscription-gated features is suspended if a subscription lapses or payment fails. Refunds, if any, are handled case-by-case — contact support.
We reserve the right to change pricing or plan features going forward, with reasonable notice to active subscribers.
5.Acceptable use
You agree not to:
Use the Service for any unlawful purpose, or to store/transmit data you don't have the right to store.
Attempt to gain unauthorized access to another workshop's account or data, or probe/scan the Service for vulnerabilities.
Reverse-engineer, decompile, or resell the Service without our written permission.
Upload malicious code, or use the Service in a way that disrupts it for other users.
Misuse customer-facing features (e.g. the Track Repair page, WhatsApp messaging, estimate-approval links) to send unsolicited or abusive communications.
We may suspend or terminate accounts that violate these terms.
6.Your data & your customers
You own the operational data you enter into the Service (job cards, customer records, invoices, etc.). You're responsible for the accuracy of that data and for having the right to collect and store any personal data about your own customers that you enter into the Service — see our Privacy Policy for how we process it on your behalf.
Optional customer-communication features (WhatsApp status updates, invoice links, the public Track Repair page) are provided as tools for you to use responsibly with your own customers' consent and expectations.
7.Invoices, tax & legal compliance
Garage Pro is a software tool. We are not a tax adviser, accountant, auditor or law firm, and we are not an accredited e-invoicing service provider or a tax-authority-approved invoicing intermediary. Invoices, estimates, credit notes, tax calculations and exports produced with the Service are generated from the information and settings you enter.
You are solely responsible for the content and legality of every document you issue: your registration status and tax number (GSTIN, TRN or other), your business name and address, customer details, place of supply, tax rates and categories (taxable, zero-rated, exempt, reverse charge), HSN/SAC or other item codes, discounts, rounding, totals, invoice numbering, dates and any wording you add.
Templates, defaults, warnings and checks are aids only. They are not legal, tax or accounting advice and do not guarantee that a document meets the requirements of any tax authority. Tax laws, rates, thresholds and deadlines change, and we may not update the Service at the moment they do. Confirm your set-up and sample documents with a qualified adviser in your country before relying on them.
You are responsible for registering for tax where required, charging and reporting the correct tax, issuing credit and debit notes where the law requires them, filing returns, paying tax, and keeping records for as long as the law in your country requires. Export and back up the records you need.
Country rules differ. The Service offers settings and invoice layouts for India (GST), the UAE (VAT), the USA (sales tax) and Pakistan (federal and provincial sales tax). USA: there is no single rate — sales tax depends on state, county and city, on what is taxable (parts, labour, shop fees) and on whether you have a tax obligation ("nexus") in a place; you set your own rates, collect and keep exemption or resale certificates, and file in each jurisdiction. Pakistan: goods and services are taxed by different authorities at different rates (federal and provincial), buyers who are not registered can attract further tax, and registration and e-invoicing rules apply to some businesses; you are responsible for all of it. For any other country the Service is used at your own risk, with no tax layout provided.
E-invoicing. Any e-invoice export (for example the UAE XML file) is a draft prepared for you to give to an accredited service provider or a government portal. It is not a valid e-invoice until it has been validated and transmitted through the channel your country requires. We do not submit documents to any tax authority on your behalf, and we do not guarantee that an export will be accepted.
Translations. Bilingual labels and machine translation (including Arabic and Hindi) are provided for convenience and may contain errors. They are not certified translations. The English text is the reference version.
Amounts shown on estimates and approval pages are quotes. The invoice you issue is the legal document; you must make sure the two agree.
8.Customer communications & public links
You decide what is sent to your customers and when. Emails, WhatsApp messages, reminders, estimate links, booking pages, tracking pages, customer-portal links and the car-owner page opened by scanning a QR sticker are sent or published on your instructions and in your name.
You are responsible for having a lawful basis (including any consent or opt-in) to contact your customers, for honouring opt-outs, and for following the anti-spam, marketing, consumer-protection and data-protection laws that apply to you and to them.
Anyone who holds a public link or QR code can open the page it points to. You are responsible for who you give links to, and for removing or replacing a link if it has been shared too widely.
A customer's tap on "Approve" or "Decline" on an estimate page is a record kept in your account. It is not legal advice and does not replace the agreement you have with your customer. Garage Pro is not a party to your dealings with your customers and is not responsible for disputes between you and them.
Email and messaging delivery depends on third parties; we do not guarantee that any message will be delivered or read.
9.Optional features: Parts Exchange, reminders & automations
Parts Exchange is optional and off unless you switch it on. It only lets workshops find each other. We are not a party to any listing, request, sale, loan or exchange, we do not hold stock or money, and we do not check the quality, condition, authenticity, price, safety, legality or fitness of any part or the identity or reliability of any workshop. You deal with other workshops at your own risk and are responsible for the terms, payment, collection and any warranty you agree between yourselves. We may remove listings or members at any time.
Breakdown / tow requests are optional and off unless you switch them on. They are a request-and-dispatch tool, not an emergency service. We do not provide, supervise or guarantee any recovery, towing or repair, any response time or arrival time, or the safety of any driver, vehicle or customer. The call-back time shown to customers is your own promise. The page tells customers to contact the emergency services first when anyone is at risk, and you must not rely on it for emergencies. You are responsible for your drivers, vehicles, insurance, licences and the way you handle customers' locations, which are personal data.
Self-service changes and reminders. If you switch on customer reschedule / cancel links, a customer holding the link can change or cancel that one booking within the limits you set; you remain responsible for your cancellation policy, for any fees you charge, and for checking the appointment list. Appointment reminders are a convenience, are sent in English only, and may fail to arrive; you remain responsible for honouring your appointments.
Booking verification (optional) emails a one-time code to the address a customer types. It reduces fake bookings but does not prove a person's identity, and codes can fail to arrive (for example in spam folders).
Service reminders are sent only to people who ask for them on the car-owner page. The due date is an estimate from figures the person enters and from average usage; it is not a safety or warranty determination, and a missing reminder does not change anyone's maintenance responsibilities.
Delivery estimates, status labels, suggested labour or price checks and similar automations are aids; you remain responsible for the decisions you make using them.
10.Third-party services
The Service relies on third-party infrastructure — including Google Firebase (hosting, database, authentication), Cloudinary (photo hosting), Cloudflare and Vercel (hosting and email relay), email delivery providers, Lemon Squeezy (payments, acting as merchant of record), Google (including translation if you switch it on), and WhatsApp (via standard wa.me links sent from your own device). We aren't responsible for outages or issues originating from these third-party providers, though we'll work to minimize their impact on you.
11.Intellectual property
Garage Pro, its logo, and the underlying software are our property (or our licensors'). These Terms don't grant you any ownership rights in the Service — only a limited, non-exclusive, non-transferable right to use it for your own workshop's operations, for as long as your account remains active and in good standing.
12.Availability & changes
We aim to keep the Service available and reliable but don't guarantee uninterrupted access — maintenance, updates, or factors outside our control (including third-party outages) may cause downtime. We may update, modify, or discontinue features of the Service at any time; we'll give reasonable notice for material changes that affect your usage.
13.Disclaimer of warranties
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose or non-infringement, to the maximum extent permitted by law. We don't warrant that the Service will be error-free or uninterrupted, that its calculations, templates or exports will meet the requirements of any tax authority or court, or that any document produced with it is legally valid in your jurisdiction.
14.Limitation of liability
To the maximum extent permitted by law, Garage Pro will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunity, arising from your use of (or inability to use) the Service.
Without limiting the above, we are not liable for any tax, interest, penalty, fine, surcharge, assessment, disallowed input credit, rejected or late e-invoice, or professional fees that arise from an invoice, credit note, estimate, calculation, export, rate, code, translation or record created or issued using the Service, or from any change in law, or from a dispute between you and a customer, supplier or other workshop.
Our total liability for all claims relating to the Service is limited to the amount you paid us for the Service in the 12 months before the event that gave rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law (for example, for fraud or for death or personal injury caused by negligence). You use the Service at your own risk and are responsible for keeping your own backups of records you are legally required to keep.
15.Indemnity
To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless Garage Pro, its owners, affiliates, employees and contractors from claims, penalties, assessments, losses and reasonable costs (including legal fees) arising from: the invoices, estimates, credit notes, tax treatment and records you create or issue; your tax filings and registrations; the content you upload; your messages to customers; your dealings with customers, other workshops and suppliers; or your breach of these Terms or of any law.
16.Termination
You may stop using the Service and request account closure at any time by contacting support. We may suspend or terminate your access if you breach these Terms, fail to pay applicable fees, or if required by law. On termination, your right to use the Service ends immediately; data handling on termination follows the Retention section of our Privacy Policy.
17.Governing law
These Terms are governed by the laws applicable in the jurisdiction where Garage Pro operates, without regard to conflict-of-law principles. Any disputes will be handled through good-faith negotiation in the first instance; if unresolved, through the courts or arbitration process applicable in that jurisdiction.