How Garage Pro collects, uses, stores, and protects the data that passes through the platform.
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Garage Pro ("Garage Pro", "we", "us", "our") provides workshop management software for independent garages and workshop chains, used through garagepro.me, the workshop web app, and the Garage Pro mobile app (together, the "Service"). This policy explains what personal data we collect from workshop owners and staff who use the Service ("you", "your workshop"), and — separately — how workshop data about vehicle owners is handled on your behalf.
By using the Service you agree to the collection and use of information as described here. If you don't agree, please don't use the Service.
Account & workshop data — when you sign up, we collect your name, email address, phone number, garage/company name, city/state, and password (stored hashed, never in plain text).
Operational data you enter — appointments, job cards, vehicle details, inspection checklists, estimates, invoices, parts/inventory records, staff roster and roles, and chat messages between your staff, all created and stored so the Service can function.
Photos — vehicle intake/inspection photos you or your staff upload, hosted via our image-hosting provider (Cloudinary) or embedded directly in your records.
Device & usage data — IP address, browser/device type, app version, and basic usage/log data (e.g. pages visited, feature usage, error logs) used to keep the Service reliable and to improve it.
Payment data — if you subscribe to a paid plan, billing details are processed by our payment provider, Lemon Squeezy, which acts as merchant of record; we do not store full card numbers on our own servers.
Communications — messages you send us via email, WhatsApp, or the in-app feedback tool.
We do not sell your data or your customers' data to third parties, and we do not use your workshop's operational data to train third-party AI models.
We share data only with the service providers that make Garage Pro work, and only to the extent needed:
| Provider | Purpose |
|---|---|
| Google Firebase | Authentication, database (Firestore), and hosting |
| Cloudinary | Photo hosting for vehicle intake/inspection images |
| EmailJS / Google Apps Script | Transactional email delivery |
| WhatsApp (via wa.me links) | Optional customer status-update messages, sent from your own device/number |
| Lemon Squeezy (payment processor & merchant of record) | Subscription billing, card payments, tax and invoices |
We may also disclose data if required by law, to protect the rights and safety of Garage Pro, our users, or the public, or in connection with a merger, acquisition, or sale of assets (with notice to you).
Data is stored on Google Firebase infrastructure with per-workshop access isolation enforced at the database rules level — one workshop's account cannot read another workshop's data. Passwords are never stored in plain text. Access to your workshop's data within the Service is gated by the roles you assign to your own staff.
No method of transmission or storage is 100% secure. We work to protect your data but can't guarantee absolute security.
We retain your account and operational data for as long as your account is active, and for a reasonable period after cancellation in case you reactivate or need an export. You can request deletion of your workshop's account and associated data at any time by contacting us — we'll delete it within a reasonable timeframe, except where we're required to retain records by law (e.g. financial/invoice records).
Depending on where you're located, you may have additional rights under local law (e.g. India's Digital Personal Data Protection Act, the UAE's Federal Decree-Law No. 45 of 2021 on Personal Data Protection, US state privacy laws such as California's CCPA/CPRA, data-protection rules that apply in Pakistan, or the EU/UK GDPR). We'll honor applicable rights requests — contact us to exercise them.
As a workshop using Garage Pro, you are the data controller for the vehicle-owner data you enter into the Service (names, phone numbers, vehicle details, service history). Garage Pro acts as your data processor — we store and process that data on your behalf, under your instructions, to run the Service. You're responsible for having the appropriate basis (e.g. notice/consent) to collect and store your customers' data under applicable law, and for responding to your customers' own privacy requests about their data.
Public-facing features — the Track Repair page and estimate-approval links — expose only the specific job/estimate details behind a unique link or reference number, not a directory of your full customer list.
The marketing site and web app use essential cookies/local storage to keep you signed in and remember preferences (e.g. theme, language). We don't use third-party advertising trackers. Browser local storage / IndexedDB is used by the app for offline-friendly performance, not for tracking.
Language & translation. Garage Pro can be viewed in English, Hindi, Marathi, Tamil, Kannada, Telugu, Bengali, Gujarati, Malayalam, Punjabi, Odia and Urdu. Emails and WhatsApp messages to customers use hand-written translations in the language saved on the customer's record. When you switch a page into another language, the text shown on that page is translated by Google Translate, which means Google receives the text on your screen; inside the workshop app we ask for your consent first, because that text can include customer names and vehicle numbers. Garage Pro does not store the translated text. The English version of this policy and of our terms is the version that governs.
Online booking & customer portal. If a workshop switches on online booking or shares a customer-portal link, the details a customer enters (name, phone, vehicle number, service, preferred time) and the status, photos and invoices shown on their portal page are stored for that workshop, which is the data controller. Booking and portal pages carry the workshop's branding and say "Powered by Garage Pro". Portal links are unguessable and are only shared by the workshop.
Parts Exchange. Parts Exchange is optional and off by default. If a workshop switches it on, other workshops that have also switched it on can see that workshop's name, city, state or emirate, phone number and email, plus the parts it lists or requests, and can send it enquiries. Customer, job, invoice and the rest of the workshop's inventory data are never shared through it. Switching it off hides the workshop's listings and closes its open requests.
Breakdown / tow requests. If a workshop switches this feature on, a person asking for help can send their name, phone number, vehicle details, a description of the problem and their GPS location (or an address they type) to that workshop. Their browser asks permission before sharing location, and the person can instead type where they are. The request is visible to that workshop's authorised staff (and by email to the workshop's contact address) and to the person through a private link; it is kept until the workshop deletes it. We do not use the location for anything else. The request page stores the request's reference in the person's own browser so they can follow it, and removes it when the request ends.
Email-code verification for bookings. If a workshop requires it, we send a six-digit code to the email address a customer enters. We keep a short-lived, hashed copy of the code, plus counters to limit abuse, and a short-lived proof that the address was verified. After a correct code, the booking page may pre-fill the name, phone number and vehicles that that workshop already holds for that email address.
Booking links and reminders. The link in a booking email contains an unguessable reference to that booking; anyone who holds the link can view that booking (name, vehicle, service, date and time) and, if the workshop allows it, change or cancel it. We send the customer one reminder email about a day before the appointment, using the email address given at booking, and we email the workshop and the customer when a booking is changed or cancelled through that link.
Car-owner page & service reminders. The QR sticker on a vehicle opens a page, behind an unguessable link, showing that vehicle's plate, make/model, and the service history kept by the workshop (dates, services, work done and mileage — never prices, the owner's name or phone number). Anyone who holds the sticker or link can open it. If a person asks for a reminder on that page, we store the email address, mileage and interval they enter, together with the vehicle and workshop, solely to send one reminder email around the due date; after it is sent no further emails are sent. They can ignore the reminder at any time or ask the workshop or us ([email protected]) to delete it.
Invoices and tax records. Invoices, estimates and credit notes are created and kept by the workshop, which is responsible for their content and for how long it must retain them. Garage Pro stores them on the workshop's behalf and does not submit them to any tax authority.
Usage analytics. To understand how Garage Pro is used and improve it, we collect first-party analytics. On the marketing site this is a random anonymous visitor ID (stored in your browser), your approximate location (country, region and city, derived from your IP address at the moment of the visit — the IP address itself is not stored), device, browser, language, how you arrived, and which sections and buttons you used. In the web app we record anonymous counters: which pages and features are used, how often, and for how long, per workshop. We never record the content of job cards, customer details, vehicle numbers, amounts or messages in these analytics. We don't sell this data or share it with advertisers. You can opt out by enabling your browser's "Do Not Track" setting, or by emailing us to have your workshop excluded.
Garage Pro is a business tool intended for workshop owners and staff. It's not directed at children, and we don't knowingly collect data from anyone under 18.
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above; continued use of the Service after a change means you accept the revised policy.
Questions about this policy or your data? Reach us at [email protected].
© Garage Pro. All rights reserved. Garage Pro is a product of Chassys. See also our Terms & Conditions.